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FAQs

How do I receive donations?

First you will need to register to participate in Dry July. Once you have completed sign-up you will have your own Dry July profile page. You can then direct people to your unique profile page URL where they can make a donation through our secure payment gateway using a valid credit card.

Is Dry July free to sign up to and participate in?

Yes, we know taking a month off the grog is not an easy task so why would we charge you to do it? We value people that want to make a difference to their own health and the well being of others, therefore we cannot justify charging you good folk to participate.

Are donations to Dry July tax deductible?

Yes, Dry July has been approved by the Australian Tax Office as a registered charity with DGR status, meaning every donation made over $2 is tax deductible.

What percentage of total funds raised goes to the beneficiaries?

The Dry July Foundation operates to a fundraising ratio of 80/20; at least 80% of all funds raised go directly to our chosen beneficiaries. Read more about the Dry July Foundation here.

How does the Dry July Foundation decide how the funds raised are distributed?

When Dry July participants sign up to Dry July they have the option to nominate a preferred beneficiary. We take these nominations into consideration when determining how any donations received will be distributed.

I'm participating in Dry July from overseas, where do my donations go?

For our international participants, any monies raised by participants living outside Australia will be equally split amongst our Australian beneficiaries.

I want to make a Golden Ticket donation to someone but I can't find where to do it?

The make a 'Golden Ticket donation' option is located in 'Step 1' of 'Make a Donation' on a person's profile page.

Can't see this option?

Due to demand we've allowed participants the ability to 'turn off' their Golden Tickets feature. If this has been activated you will not be shown the option to make a donation as a 'Golden Ticket' when going through the donation process.

I made a donation and left a message of support to a Dry July celebrity but is hasn't appeared on their profile page?

Messages to our ambassadors go through an approval process via the Dry July Administrators prior to being published on the website. Ambassador messages are approved twice a day so it may take a few hours before you see your donation and message appear on their profile page.

I made a donation but haven't been emailed a receipt?

First thing to do in this instance is check your Junk Email folder. Sadly the amount of SPAM going around the internet means that Junk Mail filters are becoming more and more complex. It is difficult for us to be 100% sure that your donation receipt will be delivered to your inbox successfully. If the receipt is not in your Junk folder and you still haven't received it after a couple of hours please contact us at support@dryjuly.com

Are my personal details safe and secure?

Security is an important priority for us and we are committed to protecting your privacy. We use the most up-to-date technology available to protect your personal details. To avoid the risk of computer fraud, your credit card number is not stored in our system at any point in the payment process. Please see our privacy policy for further information. All credit card transactions are encypted before transmission using 256 bit SSL encryption. Please click on the SSL Seal in the footer of this page to verify our details

 

What should I do if I've forgotten my username and password?

When registering with us you will have chosen a password - don't worry if you've forgotten it! Just click forgotten password in the Login/Register area on the homepage and enter your registered email addressand you will be able to reset your password - make sure you enter your password accurately as all passwords are case sensitive. Your username is the email address you registered during Sign Up; if you cannot remember this or need further help, please contact us.

I participated in Dry July 2012, do I need to sign up again?

Yes, you will need to register to become a Dry July 2013 participant. We have, however, securely stored our 2012 participants' details to ensure a speedy sign up process. Simply enter your email address from last year when prompted and you'll only be a couple of clicks away from completing your new profile page.

I've signed up as an individual and now want to join a team. How do I do this?

You will need to login using your email and password. In your account area, click the 'join a team' link. Enter the name of the team you wish to join and click 'Go'. The team should then show in the list below. Click 'Join team' and you will be automatically be added to that team.

I want to donate online using my credit card, how do I know my credit card details will be secure?

Dry July uses eWay as our payment gateway. eWAY specialises in delivering successful eCommerce payment gateway services to thousands of merchants. Established in 1998, eWAY is an international company with a trusted name in eCommerce solutions and remains at the fore front of the online payment industry.

What Credit Cards can be used to make a donation?

We accept Visa, Mastercard and American Express for online donations.

I have people who want to give me cash donations, how do they do that?

We do try to encourage all donations to be made online via an individual or team's profile page however we realise this isn't possible for everybody. With this in mind there are 2 forms available for people to download and print in order to collect cash donations…

Dry July Cash Donation Receipt Stubs

Dry July Cash Donation Form

On receiving cash donations, use the 'Receipt Stubs' form to complete the details of the donation made. Then tear off the 'Receipt Stub' and give this to your sponsor. Please also ensure you complete the details of each donation made in the box at the top of the form as you will need to send this part, along with the completed 'Donation Form' to the Dry July Foundation once you have collected all your cash donations.  Please send a cheque for the total cash donation amount and the completed Donation Form to:

Dry July Foundation
PO Box R957
Royal Exchange NSW 1225

Note: Please do not send cash

Note: Please make Cheque/Money Order's payable to: The Dry July Foundation

Note: You can login to your Dry July Account at anytime to download more 'Receipt Stub' forms

I am having technical difficulties, what should I do?

If you receive an unexpected error message or something strange happens while you are using the site, please make note of the following points and contact us. The more information you can give us, the quicker we will be able to identify the problem.

Where were you on the site?

What were you doing immediately before it happened?

If you received an error message what did the complete text say?

Do you have a screen shot of what happened?

Does this happen repeatedly?

Before going live, new functionality on the site is checked thoroughly with as many combinations of Internet Browsers and Operating Systems as possible. However, there are thousands of combinations and sometimes problems slip through the net. If this is the case, we will try to fix the error as quickly as possible. There are a few very old and rare browsers that we just can't support because they don't have enough functionality to allow the site to work.

Please send us an email support@dryjuly.com.